Terms & Conditions

Full payment is due to Reflective Collective Co. 14 days before your event. Bookings made within this window require full immediate payment. A 25% non-refundable deposit is required upon booking.

If the operator uses the equipment for a time period in excess of the service period agreed, the overage in hire time will be billed at £175 per hour. Idle hours are charged at £50 per hour. Payment for any overage in time must be settled before additional hours are provided.

We travel throughout the UK from our registered base at CB8 0TN. The first 25 miles each way are included free of charge. Additional miles are charged at £1.00 per mile, calculated as a round trip (so 25 free miles on the way to your venue and 25 free miles on the way back, then £1 per mile thereafter). Your delivery fee is shown transparently at the booking stage.

Any request for a date change must be made in writing at least 28 days in advance of the original event date. Any change is subject to photo booth availability and receipt of a new booking contract.

If there is no availability for the alternate date, the deposit shall be forfeited and the event cancelled.

Any cancellation will forfeit any deposit payment made. If no deposit has been made then 25% of the invoice is due if outside the 7 day cooling off period.

In the event that the Customer cancels the event without prior request to the Provider, the Customer agrees that they are liable for the full payment of the invoice.

Your deposit is non-refundable, however we will move your hire date if required.

Your final payment is non-refundable unless Reflective Collective Co. does not provide a photo booth hire for you.

In the case of adverse weather conditions where the Provider is unable to reach the event, any payment made will be held on account and can be used for an alternative event only. No refund can be given in this case.

The Customer will arrange for an appropriate space for the photo booth at the event venue (approximately 2m wide × 1.5m deep × 2m high).

The Customer is responsible for providing power for the photo booth.

The Customer acknowledges that they shall be responsible for any damage or loss to the Provider's equipment caused by any misuse of the equipment by the Customer or their guests.

The Customer agrees to, and understands the following:

a) The Customer will indemnify the Provider against any and all liability related to the Customer's event, during or after the event. The Customer will indemnify the Provider from the time of service and on into the future against any liability associated with the Customer.

b) The Customer will indemnify the Provider against any and all liability associated with the use of pictures taken within the photo booth by its representatives, employees or affiliates at the Customer's event.

c) When hiring the Magic Mirror, if for any reason the props, red carpet, rope barriers, sign feature and touch screen (which are free additions) are not working or unavailable, the Customer is not entitled to a refund and accepts this.

All guests using the photo booth hereby grant to Reflective Collective Co. the right and permission to copyright and use photographic portraits, pictures and email addresses of any photo booth user who may be included, in whole or in part, made through any and all media now or hereafter known, for illustration, art, promotion, advertising, trade, or any other purpose. In addition, guests release, discharge and agree to save harmless Reflective Collective Co. from any liability that may occur or be produced in the taking of said pictures or in any subsequent processing thereof, as well as any publication thereof, including without limitation any claims for libel or invasion of privacy.

We, at Reflective Collective Co., treat the privacy of our visitors with the highest importance. This policy details the measures we take to preserve and safeguard your privacy when you visit or communicate with our site or personnel. The Privacy Policy here has been approved and provided by the legal advice resource Legal Centre.

We will not store any credit or debit card details.

A detailed explanation of how we may store or otherwise use personal information about you is explained in this Privacy Policy. Regular updates of the Privacy Policy are completed, requiring you to check back on this Policy from time to time.

1. Information Collection

Operation of this site may require collection and processing of the following data:

1.1 Visit details to our site or any resources used on our site — including but not limited to location and traffic data, weblogs or other communication information.

1.2 Information given to us when you contact us for any reason.

1.3 Data offered by filled out forms on our site, such as a registration or purchase.

2. Cookies

Our advertisers and we may have the occasion to collect information regarding your computer for our services. The information is gained in a statistical manner for our use or our advertisers on our site.

Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they use our resources on the site. No identifying personal information will be shared at any time via cookies.

Similarly, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed on your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site's services or products for you.

You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads such as cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads, you may be limited to certain areas of our site, as there are parts of our site that require cookies.

Any of our advertisers may also have a use for cookies. We are not responsible, nor do we have control over, the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement.

3. Your Information and how it is Used

Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for:

3.1 At any time you request information from us via a form or other electronic transmission, we may use your information to fulfil that request relating to our services and products. We may also communicate with you on other products or services you may find of interest, only when consent has been provided.

3.2 Contracts we make with you create a commitment which may require contact or use of your information.

3.3 We have the right to notify you of changes to our website, products or services that could affect our service to you.

3.4 Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale.

3.5 We may also use your information, or allow a third party use of this data, to offer you information about unrelated products or services you may be interested in. We or third parties can only communicate if you have consented to such communication and data use.

3.6 New consumers can be contacted by our website or third parties only if consent has been granted, and only for those communications you have granted.

3.7 An opportunity for declining your consent is provided on our site. Use this opportunity to withhold your details from us or third parties regarding data we may collect.

3.8 Be aware we do not reveal identifiable information about you to our advertisers, though we may at times share statistical visitor information with our advertisers.

4. Storage of Personal Data

4.1 The European Economic Area is large, but we may have to transfer data outside of this area. If data is transferred outside the European Economic Area it will be for storing and processing. A processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information. For example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer. When you click submit of your payment details, personal information or other electronic communication, you agree to the transfer for storage and processing. We take all necessary steps for security known to be in agreement with the Privacy Policy found here.

4.2 Information submitted by you is stored on our secure servers. Any payment or transaction details will be encrypted for full safety measures.

4.3 As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered, you may create a password, but you are responsible for keeping it confidential.

5. Information Sharing

5.1 If necessary, we may share personal information with our group members including such entities as subsidiaries, holding companies and their subsidiaries. Information is shared only when applicable.

5.2 Third party disclosure may be necessary in regards to personal information:

5.2.1 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.

5.2.2 Legally, we may be asked to share and disclose data details.

5.2.3 To assist in reducing credit risk and fraud protection.

6. Third Party Links

Links on our site that belong to third parties may be found. These websites have their own Privacy Policy, which you agree to when you link to the site. You should read this third party policy. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites.

7. Accessing Information

The Data Protection Act 1998 provides you with the right to access the information that we collect about you. Please note any demand for access may be subject to a fee of £10 which covers our costs in providing you with the data requested. The contact information below should be used to request access to details we collect and store on you.

8. Contacting Us

We welcome any queries, requests or comments you may have regarding this Privacy Policy. Please do not hesitate to contact us at reflectivecollectiveco@gmail.com.

If any provision of these terms shall be unlawful, void, or for any reason unenforceable under Contract Law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof. This is the entire agreement between Provider and Customer relating to the subject matter herein and shall not be modified except in writing, signed by both parties. In the event of a conflict between parties, the Customer agrees to resolve any arguments via arbitration.

In the event the Provider is unable to supply a working photo booth for at least 80% of the service period, the Customer shall be refunded a prorated amount based on the amount of service received. If we are late, we will still honour your run time and if you do not refuse this, then no refund is due for our lateness that is out of our control. If you do refuse the time to be made up after the end of your original run time, you will be refunded at £50 per hour. If the printer fails to print out photos on site, the Provider will use the back-up email service and all photos shall be made available digitally after the event (there would be no refund due and you accept this). Any formal complaint must be made in writing within 30 days of your event date; any received outside of this period will be treated as feedback but no monies will be offered.

In the event that the Government recommends that large social gatherings, or travel to certain areas, are strongly advised against, the full money for the booking is due and the money will be held on account for another date within 6 months of the advisory being removed. There will be an admin fee of £25 for the change of date.

If no service is received, the Provider's maximum liability will be the return of all payments received from the Customer.

The Provider is not responsible for any consequential damages or lost opportunities upon breach of this agreement. We hold the right to edit these terms and conditions at any time.